Privacy Policy

1. Introduction

Bush Billabongs Pty Ltd (ABN 97 146 094 166) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
• Billing and payment information
• Delivery or pickup location preferences
• Order history and transaction records
• Website usage data (via cookies and analytics tools)
• Communications with us (emails, enquiries, feedback)

3. How We Collect Information

We collect personal information directly from you when you place an order on our website, make an enquiry via our contact form, email, or phone, subscribe to our mailing list, or interact with our social media pages. We may also collect information automatically through website cookies and analytics tools such as Google Analytics.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order, collection details, and account
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Comply with legal and regulatory obligations

We will not use your personal information for purposes other than those outlined above without your consent.

5. Disclosure of Information

We may share your personal information with:

• Pickup yard partners (limited to your name, order number, and collection details)
• Freight and logistics partners (where delivery is arranged)
• Payment processors
• Accounting and business advisory services
• Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes using secure payment processing, restricting access to personal information to authorised personnel, and storing data on secure servers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Your Rights

Under the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Make a complaint about our handling of your personal information

To exercise any of these rights, contact us using the details below.

10. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, and as required by Australian tax and business record-keeping laws. Order and transaction records are retained for a minimum of 5 years.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

12. Contact and Complaints

If you have questions about this policy or wish to make a complaint about how we handle your personal information, please contact us:

Bush Billabongs Pty Ltd
Email: info@bushbillabongs.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.